A Frozen Trip to Uncharted Territory

It was a particularly freezing day in Dickinson, North Dakota. The “Polar Vortex” had set in, and the wind-chill was reaching -35°. Nevertheless, people were busy; in fact, local photographer Jessie saw an increase in business, and was juggling photo sessions while caring for her three young kids. Her husband, who is kept busy with his job in the oil field, happened to have a spare moment.

“Could you drop off this check at the bank for me?” she asked. “I just don’t have the time.”

He agreed and set off into the winter morning to drop off the check. He swung by Choice Bank, where Danelle Benz and Colette Obrigewitch were working. He pulled up to the drive-thru and handed over the check.

“Thank you!” he said, waving off the receipt.

“We have a lot of hills here, so at stop signs and stop lights it was easy to start sliding downhill,” Danelle said. “And sometimes you’d have to go over snow drifts that had blown into the road.”

Despite this terrifying description, Danelle said this all with a smile.

“But my car was warm,” she added. “It was kind of like a mini field trip!”

Through snow, through winds, through icy roads, Danelle successfully delivered the check to the other bank. Jessie was able to get her work done and be with her family, and her check made it safely to its intended location. This, for Danelle and Colette, is what being #PeopleFirst looks like in action.

“I think of the core value, ‘Smile, be helpful, and be passionate,’” Danelle said. “It’s doing things that make our customers happy.”

“If I was really busy, it would be awesome to have someone go out of their way for me,” Colette added. “It’s showing compassion to our customers, and lending a hand when we can.”

Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.