All in the Name of Security

Imagine: you place a call to Choice Bank because you need to send a wire.  Or maybe you are calling about your account balance or to solve an issue with your debit card. Regardless of how big or small your request, you’ll be asked to answer a security question.

“I just wanted to help,” Zach said with a shrug. “I felt it was important to ensure our customers receive the best service they can and show that we really value their privacy.”

To Bobbie, it was the perfect example of a ‘Know when to offer help, know when to ask for help’ moment.

“He could’ve just stopped once he got through his half, but he took it a step further and I didn’t even get a chance to ask,” she laughed.

Zach’s initiative also set an example for his peers.

“There are a lot of new faces on my team in entry-level positions,” Bobbie said. “What Zach did made a great impression on them and showed that doing a little extra can make a world of difference for your peers.”

There’s still some clean-up work left to finish up, but the hardest part is over. At the very least, Zach can say his part in this 230-page saga has almost come to an end.

Our People First values are at the heart of everything we do. Learn more about our passion for putting People First here.